Q. What currency are your rates listed in?
For clients based in India we charge in Indian Rupees and for International clients we charge in US$.
Q. What is the billing schedule?
We bill every 365 days for Indian clients.
Q. What are the payment methods accepted?
We accept ICICI Bank Net Transfer, ICICI Bank and Any Bank Cheque dropped in your local ICICI ATM/Cheque Drop-box and Cheques/DD of any bank payable in Mumbai. We do not accept outstation cheques.
We also accept payments through Wallet365.com — a Times of India Group Service. You can pay using many net banking accounts and Indian credit and debit cards. Opening an account with Wallet365.com is currently free.
To pay using international credit card, eCheck and PayPal, please visit our International site.
Q. What happens if I don't pay for my account?
Your account will be suspended and your web site will not be accessible. Your account will then be deleted at the discretion of the company. It is your responsibility to ensure payments are made on time.
Q. Is there a minimum contract or commitment?
Not at all. You can leave whenever you wish. Any fees paid up to the cancellation date will not be refunded (partially or in full).
Q. Do you accept PayPal?
Yes, we accept paypal and we are verified member of paypal.
Q. Do you accept wire-transfer or money order?
We do not accept money order. Wire-transfer is expensive. However, if you want to wire-transfer fund to us, please contact us.
Q. What is the billing name that will appear on my credit card statement?
Your credit card statement will show PayPal.com as the merchant. Our PayPal account is in the name of our CEO, Subhendu Sen.
Q. Who do I contact to dispute any charges?
We are always prompt in dissolving any billing disputes. If you have any questions or concerns about charges related to your IndNet.Net account please e-mail billing@indnet.net.
Q. Do you offer any discount for transferring from a competitor?
Unfortunately our rates are already extremely competitive hence we can not offer any further discounts.
Q. What happens if I exceed my bandwidth or disk space quota?
You will receive an email when you are approaching to utilize your quota. We will contact you in advance to discuss possible options, we will never bill you for extra bandwidth or disk space without your explicit agreement first.
Q. I only need a fraction of your xyz Plan, can I get a discount?
Unfortunately not. Our plans are preset, in order to maintain a high-level of service we can not offer any discount.
Q. Does it cost anything to upgrade my account?
There are no extra charges for upgrading your account, just the increase in yearly billing from the next billing date and a pro-rata charge for the difference in price for the remaining days/months in the year.
Q. Does it cost anything to downgrade?
No, you can downgrade at any time, your lower yearly fee will come into force the next time you are billed. Any fees paid up to the downgrade date will not be refunded (partially or in full).
Q. I need an invoice, can you supply me with one?
We provide email-invoice. You may print the email invoice for your records. We do not provide printed invoice.
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