Q. Is technical support free?
Technical support is available free to all clients. If you are having a problem with your account we will troubleshoot it for you and if necessary correct the problem. This does not include help with development, fixing script errors or aiding in your website creation in anyway.
Q. Do you offer 24hr 7day a week support?
Our support e-mail address is checked every few hours, every day of week, throughout the year. We aim to respond to all clients within 6 hrs, however as many clients have found we often respond within the hour, sometimes within minutes.
Q. What happens in an emergency?
In the event of an emergency you can rest assure that we already working on a resolution to the problem. Our servers are continually monitored by the data-center and by a third-party monitoring company called Alertsite. Data-center technicians are on hand 24hrs a day for hands-on that may required on any of our servers.
Q. How do I contact support?
The best way to contact support is to raise a ticket by visiting our helpdesk.
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