Q. Where are your servers located?
All of our high-performance servers are located in Dallas and Texas in the USA at the multi-million dollar high performance data-center.
Q. Why are your servers located in the USA?
Our servers are located in the USA due to the unrivalled infrastructure and global connectivity available. Response times to sites hosted in the USA are often superior to those hosted anywhere else in the world, no matter where you accessing from. You may think of the USA as the central hub of the Internet. In addition due to the fibre capacity available in the USA bandwidth prices are significantly lower than anywhere else in the world.
Q. Which data center are your servers located at?
Our servers are located in DataBank & JPC data centers with Cisco™ Powered Network and Firewall, Dual underground feeds into dual transformers, Dual generators, 24hr capacity, multiple refueling contracts, Instantly available, continuous power from UPS Battery backups, 24/7 Network Operation Control Center (NOCC), 24/7/365 Network Monitoring Systems, %100 Uptime Guarantee, BGP4 routing to ensure best packet delivery, 2 fiber paths for each connection both aerial and under ground to protect against accidental cuts from local construction, Over 11 diverse paths in and out of the data center, Fully redundant network connections including Level3™, Wiltel™ (Williams), At&T™, Global Crossing™ and Time Warner™. By doing so, they ensure 0:00 down time.
Q. What are the specifications of your servers?
Our servers consist of Intel Pentium 4 3.66 ghz processing units and 64-bit dual processor AMD Opterons.
Q. How many sites do you host on each server?
We do not have a predefined limit, nor can we give you an estimate. Resource usage is continually evaluated on each server to ensure there are no bottlenecks in the serving of your web pages. You'll find each and everyone of our servers extremely responsive as we never overload our servers.
Q. Who monitors your servers?
Our data center monitors our servers 24 hrs a day 7 days a week, hence we are alerted to any problems within minutes, we have an arrangement with the data center to immediately notify us and begin troubleshooting any problems.
Q. How often do you upgrade your servers? How does this affect me?
We take a proactive approach to upgrading our servers and ensure upgrades are carried out well before resource capacity is reached. Occasionally we will install more memory or increase the processing power. You will be notified in advance of any upgrade work and your files will not be affected.
Q. What OS do your servers run? Do you run Windows or UNIX?
For Linux/Unix our servers run CentOS. Linux is a robust, highly efficient, multi-user, stable and reliable operating system. Linux runs the vast majority of Internet web sites; we estimate that over 45% of web sites utilize Linux servers. It is important to note that our services are not platform dependent, and of course you can upload files and manage your web site from any version of Windows. Our Windows servers run on Windows 2003.
Q. What web server software do you run?
We run the Apache web server software for Linux/Unix hosting and IIS for our Windows hosting.
Q. What Kernel do you use?
We always have latest custom compiled for best performance.
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